In a major initiative Middlewood has introduced a new way of contacting the surgery called askmyGP. Using this system you can contact us using your mobile device or computer rather than wait on the phone.
We are hoping to remove the 8 o'clock rush on the phone because you are able to contact us 24 hours a day, 7 days a week although we only respond to requests during traditional surgery opening times.
This allows you to contact your staff member of choice, whether that be a GP, nurse or administrator and have a direct conversation with them. This may well mean that you are able to resolve your query without needing to come into the surgery.
To access askmyGP click on the banner below
However, BEFORE you click the link to access AskmyGP we would be very grateful if you would consider the following. General Practice alongside the NHS as a whole is under significant strain at present. Every single request which is made on askmygp is dealt with by your Practice Team. Hence, please spend a moment considering the choices of other services which might well be equally or better able to assist with your current issue, rather than contacting your Surgery as your first line of contact. For example:
Your local pharmacist can advise on many minor ailments and medication queries
The NHS website has excellent information and guidance - https://www.nhs.uk/
At the weekend and the evening, the surgery is closed and we cannot respond to your query. We may take some time to respond the following working day. Please consider whether you need a response sooner. If so, you can call 111 straight away and received advice AND, if needed, speak to or see a local on call GP. Our out-of-hours service should be used for all urgent problems at the weekend and in the evenings/overnight, so please consider calling 111.
Thank you, if you still think that we are best placed to help you will be delighted to do so by clicking on the box below:
If you have questions read through some or our FAQs below or follow this link https://askmygp.uk/patients/help/
WHAT PEOPLE SAY
So much better, can't believe how easy it was. I ddin't expect a reply tonight.
Patient A Middlewood Partnership
I have been very satisfied with the new service and very impressed with the fast and efficient way my problems have been dealt with
Patient B Middlewood Partnership
Very impressed that I could use "ask my GP" to rearrange my appointment. Quick and easy and didn't have to wait in the phone queue to get through.
Patient C Middlewood Partnership
Feedback from patients regarding askmygp has been overwhelmingly positive. We have had over 1300 individual pieces of feedback regarding askmyGP from our patients with 85% of our patients reporting that it is better than our previous system and 95% saying that they would recommend it to friends and family.
We aim to learn from the more critical feedback and every piece of feedback is reviewed by our team and if possible replied to. We aim to continue to tweak the system to continually improve our service.